Why Canapi is Investing in Liberate

It Shouldn’t Take Weeks to Resolve an Insurance Claim

For decades, the insurance industry has relied on armies of people to process claims, update policies, and field customer calls. Such teams have limited hours of service, may result in error-prone data entry, and are not scalable in catastrophic events. While some of the world has moved to digital self-service, most insurers still depend on legacy workflows that were never designed for the complexity of today’s market.

Take the moment a customer files a claim after a tree falls on their house after a storm. The customer calls the carrier, sits on hold, answers a long series of questions, and waits days before an adjuster and remediator is dispatched. On the insurer’s side, a human rep takes the lengthy phone call, manually inputs the claim into a core system, sends an email to the vendor network, and waits for a response,: a process which may take days when every minute matters for the customer.

The result: slow resolutions, high costs, potentially higher losses, and customer dissatisfaction over inefficiencies in an industry where response time is critical.

At Canapi, we’ve long believed that technology can make financial services better, faster, cheaper, and fairer, especially in sectors like insurance and banking. The reality of generative AI amplifies these opportunities.

As such, we are excited to partner with Liberate and invest in their $50M Series B funding round, alongside Battery Ventures, Redpoint Ventures, Eclipse Ventures, and Commerce Ventures.

What Makes Liberate Different

Founded by Amrish Singh, Ryan Eldridge, and Jason St. Pierre, Liberate is a vertical AI platform that is building the first-ever reasoning AI agents for insurance, by combining voice AI with agentic workflow automation to help insurers handle insurance processes across sales, service, and claims.

Rather than simply routing calls or transcribing conversations, Liberate’s agents can complete end-to-end processes: quoting policies, processing claims, updating coverage, or dispatching a vendor, all within seconds. The agents integrate directly into core systems to deliver data that is more accurate and compliant than legacy methods.  

The impact is already visible:

• 263% ROI documented for a large carrier, with 15% sales uplift and 23% cost reduction  

• Call resolution times compressed from 30 hours to 30 seconds during catastrophic events

Liberate is more than a conversational voice AI interface, it’s a full-stack automation engine purpose-built for regulated insurance workflows. Its models are trained for the nuances of insurance dialogues: policy details, claim adjudication, compliance guardrails, and emotional context.

Backing the Future of AI in Financial Services

When we first met Amrish, Ryan, and Jason, we were impressed by their industry experience and product vision for an insurance-specific AI agentic platform. Having led the enterprise division at Metromile, the founding team lived through the operational pains of insurance processes from the inside and built strong expertise to envision a better solution.

Liberate’s platform sits at the intersection of multiple themes we’ve been tracking at Canapi:

1. Voice AI as the Next Platform Shift
   Voice AI is becoming one of the most important channels for AI applications with customer service. Each interaction generates structured data which can be used by AI to execute workflows and resolve customer problems faster, more accurately, and cheaper than traditional IVR (interactive voice response) or BPO (business process outsourcing) tools.  

2. Vertical Depth and Defensibility
   Insurance workflows are among the most complex and regulated in financial services. Horizontal voice AI tools may struggle to integrate with vertical-specific systems of record to resolve complex insurance cases. Liberate’s domain-specific integrations and insurance-specific logics create a flywheel that is hard to replicate by horizontal voice AI tools.  

3. Quantifiable ROI and Enterprise Pull
   Once embedded, Liberate becomes the infrastructure layer through which critical customer interactions flow. Customers report significant ROI from both operational efficiency and cost savings from Liberate’s platform. We believe Liberate is well positioned to become the dominant workflow automation platform for the insurance sector.

The Road Ahead: From Insurance to Banking

While insurance is Liberate’s first vertical focus, the opportunity doesn’t end there. The same agentic infrastructure and regulated workflows that power claims management and policy administration can also be applied to banking workflows, from loan origination to chargeback resolution.

Banks and credit unions face many of the same structural challenge insurers do: completing largely manual processes anchored in legacy cores. As Liberate improves its reasoning agents in one of the most regulated industries in the world, we believe it will be uniquely positioned to extend those capabilities into another highly regulated industry, banking, where voice- and document-driven workflows remain a massive efficiency frontier.  

Sticking to Our Strategy

At Canapi Ventures, we invest in founders building core, innovative solutions across financial services. Liberate fits that mandate perfectly: deeply vertical, operationally critical, and delivering meaningful ROI for its customers.

We look forward to collaborating with Liberate and our Canapi Alliance, comprised of over 70 banks and financial services companies, to help the sector adopt AI safely and effectively.